File A Consumer Complaint Online

File Consumer Complaint Online

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Loss/Dispute Amount (Suppose you have purchased any product or availed any service amounting Rs.1999 which has suffered a loss, Rs. 1999 is your loss/disputed amount.)

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News Update

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[Updated] Consumer Protection Act, 2019

Consumer Protection Bill was introduced in Lok Sabha in 2019 replacing the Consumer Protection Act, 1986. The bill has defined customer rights including the following:

Protection against marketing goods and products which are harmful to life.
Information regarding quality, quantity, purity, standard and price of goods and services.
Access to different products and services at competitive costs.
Reimbursement against unfair and fraudulent trade practices.

Compensation & Penalties As Per Bill, 2019

Penalties for misleading advertisement

The CCPA can impose a penalty of up to Rs 10 lakhs and two-year imprisonment for misleading or false advertisement. The fine may be extended to Rs 50 lakhs and the imprisonment may extend to five years.

Right to file a complaint from anywhere

As per this new rule, consumers are allowed to file a complaint from anywhere be it home, office or anywhere else.

Right to seek compensation under product liability

In case any loss is caused to a consumer due to a defective product, the consumer can file a complaint against the manufacturer or the service provider and ask for compensation. The manufacturer or seller would be held liable if the product does not confirm to express the warranty.

Fees

Purchase/Loss Amount₹0 – ₹10,000

Professional Fees₹699 + 18% GST

Purchase/Loss Amount₹10,001 – ₹25,000

Professional Fees₹999 + 18% GST

Purchase/Loss Amount ₹25,001 – ₹99,999

Professional Fees ₹1999 + 18% GST

Purchase/Loss Amount ₹1 L – 19.9 Lac

Professional Fees ₹2999 + 18% GST

Purchase/Loss Amount 20 Lac – 99 Lac

Professional Fees ₹4999 + 18% GST

Purchase/Loss Amount ₹1 Cr – Above

Professional Fees ₹9999 + 18% GST

*Note: If the seller/service provider found guilty the service charge can also be claimed with the dispute amount as compensation

Our Advantages

Time saving

Filing online consumer complaint will save your time

Any Device

The complaint can be filed from mobile/computer

Complaint Anywhere

It can be done from any location i.e. home, office or vacation trip

Expert Advice

You will receive assistance from Consumer Complaint experts of Taxra Biz Advisors Private Limited

Legal Notice

You can send legal notice to the company

Claim for Compensation

You can claim for compensation from consumer court

FAQ

Who can file a Consumer complaint?

Any consumer who has purchased products or availed services
A registered volunteered organization
A group of customers with mutual interest
Legal heirs of a dead consumer
Relatives of a consumer
Central or State Government

When can a consumer file a complaint?

When a customer is unsatisfied by the service of any service provider or seller, when defects are detected in concerned products or service or when a customer is cheated by a seller, then a complaint can be filed from the consumer’s side.

Can a consumer Complaint be filed online?

In order to avoid difficulty, one can file a consumer complaint online through www.onlinelegalindia.com

Can a Consumer court decision be challenged?

If anyone is not satisfied with the decision of the National Commission then according to Revision Petition, he or she can file a Special Leave Petition in the Supreme Court within a period of thirty days, which is the limitation period mentioned in the Consumer Protection Act.

What are the punishments under the Consumer Protection Act?

When a complaint is made against a person and that person fails to comply with State or National Commission’s decision, he or she shall be imprisoned for up to one month that might extend to three years.

Can a customer claim compensation from a company?

Obviously a consumer can claim compensation from a company depending on the case and on condition he can prove it in the court.

How much time Taxra Biz Advisors Private Limited takes to resolve a case?

Though it basically depends on the company to solve customer’s problem but we immediately take required action as soon as we receive the application. We keep follow up with the company. Most of the cases are resolved quite quickly.

Where to register consumer complaints?

A customer can easily file the complaint with www.onlinelegalindia.com. Here one has to provide with the details of the applicant as well as the fraudulent company. We take strict actions against the service provider by sending legal notice to the company. The customer just needs to choose from the package options.

Do you need any proof to support your complaint?

Yes you do need evidence in order to support the complaint you file. The evidence should be legible and read without any problem.

How can you make the payment?

You can make the payment through Debit Card, Credit Card, Netbanking and Paytm.

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